OEM PARTS - A new replacement part or accessory manufactured for the orignal vehicle manufacturer.

AFTERMARKET PARTS - A part or accessory produced by a manufacturer other than the original vehicle manufacturer.

USED PARTS - Parts previously installed on a vehicle of the same manufacturer.

BLEND - Paint (Refinish) into undamaged adjacent panel(s) to achieve an acceptable color match.

CLEAR COAT - A coating of protective paint material that is applied after the color coating. This is what protects the paint and creates the shine.

TEAR DOWN AUTHORIZATION - Written or verbal permission from the customer to disassemble the damaged area for the purpose of creating a comprehensive repair estimate.

REPAIR AUTHORIZATION - Written or verbal permission from the customer to repair the damaged area of the vehicle as itemized on the comprehensive repair estimate.

CLEAN FOR DELIVERY - Process of removing accident and/or repair related residue and debris.

SUPPLEMENT - Any change in price or method of repairs from the repair estimate. Occasionally, there may be more than one supplement.

COLOR SAND AND POLISH - Process of removing minor blemishes from the refinished area.

PAINT AND MATERIALS - Sprayable liquids and other products used to prepare and restore the damaged surface.

RECONDITIONED - A part that is repaired by an outside source.

SECTION - The partial replacement of a welded or bonded part on the vehicle.

DEPRECIATION AND/OR BETTERMENT - Depreciation is a decrease in value of property due to age, wear and tear. Betterment is the difference between the dollar value of a new part and the part being replaced (i.e. tires and batteries).

SUBLET REPAIRS - Any repairs or service not performed by the collision repair facility.

PAINTLESS DENT REPAIR (PDR) - The process of repairing minor dents using specialized tools, without refinishing the damaged part (i.e. dings from grocery carts that don't scratch the original paint).


 
   
 

DC Femia Auto Collision  copyright 2005.