- A new replacement part or accessory manufactured for the
orignal vehicle manufacturer.
AFTERMARKET PARTS - A part or accessory produced by a
manufacturer other than the original vehicle manufacturer.
USED PARTS - Parts previously installed on a vehicle of
the same manufacturer.
BLEND - Paint (Refinish) into undamaged adjacent panel(s)
to achieve an acceptable color match.
CLEAR COAT - A coating of protective paint material that
is applied after the color coating. This is what protects the
paint and creates the shine.
TEAR DOWN AUTHORIZATION - Written or verbal permission
from the customer to disassemble the damaged area for the
purpose of creating a comprehensive repair estimate.
REPAIR AUTHORIZATION - Written or verbal permission from
the customer to repair the damaged area of the vehicle as
itemized on the comprehensive repair estimate.
CLEAN FOR DELIVERY - Process of removing accident and/or
repair related residue and debris.
SUPPLEMENT - Any change in price or method of repairs
from the repair estimate. Occasionally, there may be more than
COLOR SAND AND POLISH - Process of removing minor
blemishes from the refinished area.
PAINT AND MATERIALS - Sprayable liquids and other
products used to prepare and restore the damaged surface.
RECONDITIONED - A part that is repaired by an outside
SECTION - The partial replacement of a welded or bonded
part on the vehicle.
DEPRECIATION AND/OR BETTERMENT - Depreciation is a
decrease in value of property due to age, wear and tear.
Betterment is the difference between the dollar value of a new
part and the part being replaced (i.e. tires and batteries).
SUBLET REPAIRS - Any repairs or service not performed by
the collision repair facility.
PAINTLESS DENT REPAIR (PDR) - The process of repairing
minor dents using specialized tools, without refinishing the
damaged part (i.e. dings from grocery carts that don't scratch
the original paint).